FAQ

What size can I print my photo?

Any size up to 24x36 inches.

How many times can I print my photo?

You can print your purchased file as many times as you like. Although we ask that you do not resell our designs. We also kindly ask that you do not share the file itself. This is one way you can support our small business. 

Where should I print my file?

Anywhere you want! Including at home if you have a quality printer. Here are some places we've used to print in the past:
  • London Drugs
  • Staples
  • Costco
  • Vista Print
  • Check local printers in your area

Where is my file?

The file is emailed to you automatically after purchase to whatever email address you specified. Although it is automatic it can take a few minutes or more. Also, check your spam folder in case your email box sorted it there by mistake. If you've already waited and checked spam and still have not received your file please reach out so we can make sure you do.
Once you have this file we recommend you save it somewhere (your desktop, an external drive, etc.). Then you can print the file anywhere you choose at whatever size you need. 

Can I order a physical print?

No. At this time we only offer digital downloads.

Do you accept returns?

No. All sales are final. Given the nature of digital downloads there is no way to return the file once it's been emailed to you. For this reason we do not accept returns. If you have questions about a design we highly recommend contacting us before you purchase. If there is some kind of error on our part (like we sent you the wrong file) then please do let us know as we would want to make that right.
Contact us via email: shop@greyarrowfarm.ca

Do you accept international orders?

Yes. Digital downloads can be emailed to any customer with a valid email address.